Frequently Asked Questions

We want you to be completely happy with your purchase and offer returns on full priced items within 30 days of receipt. If you are not happy with your purchase contact us at refunds@ilverdegolf.com.au with your order number and we will arrange your return.

IItems purchased using a coupon code are not considered full priced items

Any returned items must be unworn, unwashed original condition with tags attached. Please see our FAQ on returns and exchanges for further information.

We want you to be 100% happy with your purchase and offer exchanges for incorrect sizing or if you are unhappy with your product. Any returned items must be unworn, unwashed original condition with tags attached.

Please email us at refunds@ilverdegolf.com.au including your order number, and our friendly customer service will go through the exchange process with you. Note you can only return within 30 days of receipt.

We are now shipping to New Zealand on top of Australia, whilst looking at slowly expanding overseas. 

You can track your order through the tracking code that you should have received with the order confirmation. If you did not receive a confirmation email check your spam folder as it may have been caught in your filter.

All orders will be shipped on the next collection date. Il Verde Golf has a daily pickups during the week for product to be shipped. This doesn't include weekends or public holidays (we will also be out on The Green). Orders placed on these days will be shipped on the next available collection date. 

Yes. We currently offer free-shipping Australia wide for all orders over $150. For other orders the flat rate for shipping is $10.